Elizabeth Ngugi, Delivery Manager

About

My training is anchored on a Masters in International Relations and 5 years’ in programme and project support. I have a strong background in communication, machine learning, data management, project management and relationship management.

Experience

CloudFactory

Jan 2021 – Present

remote

Delivery Manager (Accounts Lead)

● Running and managing 10 customer accounts in 8 countries (Germany, United States, Argentina, United Kingdom, Austria, China, Australia and Canada). ● Facilitating all aspects of client relationship management with the high growth tech startups specialized in machine learning & artificial intelligence space, managing a project portfolio worth over $100K monthly recurring revenue. ● Collaborating with cross-functional team members on tickets and client inquiries, from client success, sales, analysis, product and engineering business units to understand client needs and deliver on business rules. ● Training and managing workforce teams, with a combined total of 120 contract workers, assigned to my projects to ensure skill and task fit for efficient project delivery ● Owning the end to end machine learning project lifecycle from proof of concept to implementation and sustaining those models in production. ● Organizing and coordinating periodic review calls with clients to take stock of project status and proactively address any delivery delays. ● Conducting data, product and user analysis that informs implementing KPIs and quality assurance frameworks to guarantee strategic measurement points and consistent documentation for OKRs on quality assurance insights.

Zummit InfoLabs

Aug 2020 – Dec 2021

Remote

Scrum Master

● Facilitating all Scrum ceremonies and assisting with prioritizing of product backlog items to ensure clarity, conciseness, and readiness for developer work and prototypes. ● Managing and optimizing the workflow to improve throughput while maintaining a sustainable pace. ● Impacting the team by promoting scrum values (commitment, focus, openness, respect, and courage); coach the team in self-management, cross-functionality, and optimal planning; motivate the team to continually improve, adapt, and deliver. ● Measuring, analyzing, and reporting on project and team progress. ● Helping determine project estimates and service level expectations and other forecasts of delivery by utilizing agile metrics and empirical methods. ● Enabling change within the team and the organization to continually drive efficiency and achievement of business goals.

HelpAge International

Oct 2018 – Dec 2020

Nairobi, Kenya

Programme Assistant- Grants and Resource Development

● Supported in development and submission of 80 proposals, of which 30 were successful with an approximate value of EUR 11 million from donors such as USAID, DFID, AFD, AfDB, EBRD, World Bank, Europe AID and United Nations agencies. ● Routinely researched on donor funding trends and checked key donor websites for new calls for proposals/ other funding opportunities, as well as INGO websites for consortia opportunities for specific country programmes and network members. ● Supported in management of the information system – ADDS as the focal point and provided back up support tracking of country specific and regional updates made on ADDS. ● Supported in liaising with individuals responsible for fundraising within country offices or network members and established other areas of support as directed. ● Successfully coordinated logistics for participants from different countries (Uganda, Kenya,bMalawi, Tanzania, Ethiopia, South Sudan, United Kingdom and Germany) to participate in regional workshops. ● Assisted in writing proposals, developing briefing notes, policy positions and progress project reports in various member countries/ partners in the region. ● Assisted in ensuring the organization was compliant with donor regulations and the policies/ procedures while dealing with beneficiaries and government. ● Coordinated the schedule, meetings and travel logistics of the programme manager’s diary.

Red Cross Society Kenya

Feb 2018 – Sep 2018

Nairobi, Kenya

Project Associate

● Assisted in the development, implementation of various capacity building programs to community members. ● Assisted in data collection and analysis of needs assessment reports. ● Assisted in cultivating collaborative relationships with sensitivity to cultural, ethnic and political issues. ● Facilitated validation of the beneficiaries and supervise flow of project benefits to the selected beneficiaries. ● Monitored and supported implementation of project activities towards achieving the project outcomes. ● Assisted in community mobilization and engagement. ● Assisted in writing and review of project progress reports.

Education

United States International University

Aug 2017 – Sep 2019

Masters, International Relations

General

Job Categories

Help & Support

General

Job Categories

Help & Support

Elizabeth Ngugi

Delivery Manager

Skills

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