Elizabeth Oderinde, Sales Operations| Customer Success | Customer & Sales Analytics

About

I am skilled in using product knowledge capabilities in educating customers and providing them with the information required to make a purchasing decision. I enjoyed upselling to increase order value, boost productivity, and strengthen customer relationships. My cross-selling skills have enabled me to build customer loyalty, improve their experience, and drive revenue growth. Your organization’s growth is my priority. As a member of your organization, I will use my skills to simplify your team operations by identifying problems before they arise and developing feasible and long-lasting solutions.

Experience

Davino Africa

Dec 2022 – Present

Nigeria

Client Service Manager

As the Client Service Manager at Davino Africa Oil and Gas Limited, I continuously innovate and implement new initiatives to enhance customer satisfaction and retention. By leveraging advanced relationship management techniques, I improved customer retention by 28%, surpassing industry benchmarks. Collaborating closely with crossfunctional teams, I provided round-the-clock support for final-level escalation issues, ensuring swift resolution of complex customer complaints and maintaining high levels of customer satisfaction. Through personalized support and proactive problem-solving, I elevated customer satisfaction by 18% and significantly boosted new customer scores by 25%. By effectively communicating with key accounts and fostering strong relationships, I successfully diminished customer churn by 12%, resulting in increased revenue and long-term loyalty. With a dedication to innovation and excellence, I consistently exceeded performance targets, recording a remarkable 98% customer satisfaction rate while managing an average of 150+ calls per day. My strategic approach to client service management has positioned Davino Africa Oil and Gas Limited as a leader in customer-centricity within the oil and gas industry.

Beunique Fashion

Jan 2020 – Nov 2022

Lagos, Lagos Island, Lagos, NGA

Business Manager (EX. Customer Service Manager)

As the Business Manager at Beunique Fashion, I spearheaded initiatives that revolutionized customer service and drove significant business growth. By implementing innovative strategies and leveraging Customer Relationship Management (CRM) programs, I reduced costs by an impressive 60% while improving the customer service experience by 45%, leading to organic growth and increased customer engagement. Through meticulous supervision of daily operations and the establishment of customer satisfaction goals, I ensured that at least 97% of customer inquiries were resolved within 24 hours, exceeding Service Level Agreements. Additionally, I played a pivotal role in expanding the brand's presence by setting up two new branches in Abuja and Ghana, effectively creating awareness through strategic marketing efforts. By hiring and training new customer service representatives and fostering a culture of leadership and motivation, I maintained high service standards and achieved quality assurance targets, positioning Beunique Fashion as a leader in the fashion industry

Education

Ajayi Crowther University

Jul 2012 – Jul 2016

BSc, Economics

Elizabeth Oderinde

Sales Operations| Customer Success | Customer & Sales Analytics

Skills

Languages