About Me: Elizabeth Wako
I'm a dedicated journalist with proven expertise in digital marketing and customer service. Currently, I maintain a 95% satisfaction rating at Glovo while previously increasing engagement by 40% at Look Up TV.
I thrive on strategic communication that drives measurable results through cross-functional collaboration. My passion lies in creating data-driven content and optimizing customer experiences across multiple platforms.
My key strengths include managing rapid response times in high-volume environments, interpreting analytics for strategic decisions, and identifying problems that lead to process improvements. My journalism foundation, combined with practical experience in content creation and CRM systems, equips me to excel in roles requiring both creative communication and analytical thinking.
Experience
Contact Centre International
Apr 2024 – Present
Nairobi
Customer service representative
I resolve customer issues across multiple channels while maintaining a 95% satisfaction rating, collaborating with cross-functional teams to improve first-contact resolution rates by 30%, and proactively identifying recurring problems to enhance overall service delivery.
