Elrick Pina

Assistant Manager

Message

Intro

Oakland, United States

Assistant Manager at The Alley

Studied at James Madison Highschool

Consumer Services

Joined January 10, 2025

Skills

About

I have over 10 years of experience in customer service and 6 years of experience in leadership roles. I am also skilled both technically and clerically.

Experience

The Alley

May 2024 – Present

Assistant Manager

Lead a team of over 10 associates, track inventory and order stock and office supplies, manage customer relations to ensure a good experience.

OS National

Aug 2021 – May 2024

Shared Service Escrow Support Specialist

Order legal documents such as estoppel letters and mortgage layoffs for customers, complete escalated tasks from other team members, and maintain multiple email boxes.

Target

Sep 2017 – Aug 2021

Service and Engagement Team Leader

Manage and coach a team of over 40 associates, respond to Guest complaints, ensure a seamless checkout experience.

Dunkin Donuts

Sep 2016 – Sep 2017

Assistant Manager

Manage a team of 20 associates, ensure team is working efficiently in order to ensure meeting drive-thru metric goals.

Invictus Polishing LLC

Aug 2015 – Sep 2016

Office Manager

Handle invoices and digitize them, Keep track of office supply inventory, pick up and deliver product.

Education

James Madison Highschool

Aug 2011 – May 2015

Highschool Diploma