I am an accomplished marketing professional with a strong foundation in marketing and psychology, aiming to bridge my social responsibility and digital marketing expertise to create a more profound impact in the marketing industry. My skills encompass digital marketing, including email campaigns and website content management, analytical abilities in data analysis and report creation, and a proven track record of meeting project deadlines. I have demonstrated leadership and teamwork capabilities, with experience as a General Manager, server, and mentor, highlighting my commitment to personal and professional development.
My educational background includes a degree in Marketing from the Edwards School of Business and a Digital Marketing Associate Certificate, along with a Bachelor's degree in Psychology from the College of Arts and Science at the University of Saskatchewan. Overall, my diverse experiences and skills make me a valuable asset in the marketing field, with a strong commitment to growth and success.
Experience
O'Shea's Irish Pub
Apr 2015 – Present
Saskatoon
Server
• Through consistently providing exceptional, friendly, and fast service, I gained insight into customer loyalty, repeat business, and the importance of positive customer experiences, ultimately contributing to business success and growth.
• Answering menu questions, making recommendations, and delivering exceptional service honed my communication skills, deepened menu knowledge, and improved my ability to provide valuable suggestions, which are valuable assets in the restaurant industry.
• Managing closing duties, including restocking, maintenance, and space preparation, helped me develop strong organizational, time management, and attention-to-detail skills. It also instilled a strong work ethic and contributed to maintaining a clean and efficient work environment.
Federated Co-operatives Limited
Jan 2022 – Aug 2022
Saskatoon
Social Responsibility Intern
• Specialized in project and event management, problem-solving, and stakeholder relations, developing skills in coordinating complex projects, managing event logistics, effective problem-solving, and fostering positive stakeholder relationships.
• Played a crucial role in a $1 million community investment program by managing inquiries during the application period, facilitating the project evaluation process, and planning a successful funding announcement event that involved over 300 employees. This experience enhanced my communication and customer service skills in managing inquiries, improved my project management and event planning abilities, and deepened my understanding of community investment programs.
• Cross-functional collaboration with internal stakeholders, including the Marketing and Communication department, FCL Region office and Retail Management staff, enhanced my teamwork, communication, and problem-solving skills and helped me better understand the organization’s operations and goals.
O'Shea's Irish Pub
Sep 2020 – Jan 2021
Saskatoon
General Manager
• Promoted a fast and friendly culture throughout the organization, emphasizing skills in customer service, leadership, teamwork, and a customer-centric atmosphere to ensure customer satisfaction.
• Managed staff training and scheduling to eliminate service gaps, ensure peak period support, and developed efficient workforce management, leadership, and organizational skills.
• Managed cash flow, inventory, and product ordering to meet the dynamic demands of the business, recognizing the critical role of supply chain management in the service industry, where product turnover varies daily. This experience allowed me to develop essential skills in financial management, inventory optimization, and adaptability, which are key for efficiently meeting business demands and ensuring smooth operations.