Emany Ross

Customer Service/ Sales Representative

Message

Intro

Norfolk, United States

Studied at Convent of Mercy Academy Alpha

Telecommunications

Joined November 3, 2023

Skills

Languages

English

Native or Bilingual

About

Highly motivated and customer-focused professional with over two years of experience in the customer service and sales industry. Seeking a challenging position as a Customer Service or Sales Representative , where I can utilize my excellent communication skills, problem-solving abilities, and passion for delivering exceptional service to contribute to the success of the organization.

Experience

Rent to own services

Dec 2021 – May 2022

Remote

Part time sales Representative

-Responsible for making outbound calls to leads interested in getting rent to own listings in there area

Centerfield Corporation

Mar 2021 – Apr 2022

Jamaica

Sales Representative

Actively promoted and sold products/services to potential customers, exceeding sales targets consistently. -Responsible for taking inbound and making outbound calls to follow up with customer.

Advantage Communication

Nov 2020 – Mar 2021

Kingston Jamaica

Collections Representative

-Responsible for contacting customers to collect outstanding debts and negotiate payment arrangements. - Conducted thorough investigations to resolve discrepancies and address customer concerns.

Hinduja Global Solutions

Aug 2020 – Oct 2020

Kingston, Jamaica

Customer Service Representative

-Assisted customers with product information, order status, and billing inquiries. -Maintained accurate and detailed records of customer interactions and transactions.

Education

Convent of Mercy Academy Alpha

Sep 2014 – Jun 2019

High School Diploma