Emerald Damian

Banco De oro

Mar 2004 – Jun 2021

Philippines

Customer Service Assistant

• Provided deep knowledge in banking products and services in solving clients queries and complaints, that usually deepen and retain client relationship with the company and advised the appropriate services and course of action for every client needs. • Review daily reports and escalated issues with appropriate group to properly resolve the disputes in a timely manner • Provide top quality solutions especially for VIP clients, other financial partners and subsidiaries • Suggested and develop strategies on enhancing customer service and proper implementation of policies and procedures on bank product and services. • Reconciliation of floating items and missing entries against tie up account/clients account and funding accounts. Review and reconcile statement of accounts to ensure that transactions were successfully processed and posted to avoid complaints. • Managed a high volume of task and workload in a given timeframe with speed, accuracy and efficiency. • Ensured that all documentation are provided following the KYC /AML Compliance policies set by the bank • Accept cash and check deposits, bills payments, process withdrawals and encashments, bills Purchased, Peso and Foreign currency exchange and other over the counter transactions • General clerical duties, including filing, faxing, photocopying, data entry, certification and taking minutes of the meeting • Support accounting unit when it comes to receiving, invoicing, order processing and inventories. • Greeting visitors and ensure to attend immediately their needs.

Skills