Emezana Favour , Experienced Customer Support Specialist | Virtual Assistant

About

Tired of losing customers due to slow replies or inconsistent support? I fix that✅ With over 3 years of customer service experience, I help businesses turn frustrated customers into loyal ones by delivering fast, empathetic, and solution-focused support across email, chat, and phone. From managing tickets and resolving issues to keeping communication smooth and professional, I bring the clarity and calm every brand needs to leave a great impression. Detail-oriented | Quick to adapt | People-first problem solver 🔧 Tools I’m confident in: Zendesk | Slack | Asana | Notion | Trello | Google Workspace | Microsoft Office | Zoom | Calendly | Canva If you’re ready to stop juggling support and start creating experiences that turn both new and returning customers into loyal ones. LET"S CONNECT

Experience

Tiliapia and Tinz

Jan 2023 – Jul 2023

Uyo City, Nigeria

Sales Representative

Provided excellent customer service and drove sales in a fast-paced restaurant environment. Built positive customer relationships, handled orders efficiently, and supported front-of-house operations with a friendly, professional attitude.

Community Secondary School, Ogbogoro

Feb 2022 – Apr 2022

Port Harcourt, Nigeria

Teaching Practice

Assisted in classroom instruction, lesson planning, and student engagement as part of my teacher training program. Supported both students and the lead teacher to ensure a smooth learning environment. Key responsibilities: • Assisted in preparing and delivering lessons • Helped with marking and grading assignments • Supervised students during class and activities • Organized class materials and kept records updated

Charluz Montessori School

Apr 2021 – Jan 2022

Port Harcourt, Nigeria

School Secretary

Handled a variety of administrative and front-desk tasks to support smooth day-to-day operations. Maintained professionalism, organization, and clear communication in a busy office environment. Key responsibilities: • Answered phone calls, scheduled meetings, and managed calendars • Responded to emails and drafted official correspondence • Organized files, documents, and maintained office records • Assisted with office supply management and vendor coordination • Welcomed clients and visitors, provided accurate information

Education

Rivers State University

Nov 2018 – Oct 2022

Bachelor of Science (BS), Business Education

Emezana Favour

Experienced Customer Support Specialist | Virtual Assistant

Skills

Languages