Seeking new opportunity with 19 years of experience in client relations, operational management, and team leadership. Excelled in delivering high-quality customer service, maintaining client trust, and managing high-pressure situations with empathy. Proven track record in improving customer satisfaction and implementing strategic initiatives to enhance service standards.
Experience
Beyond Finance
Aug 2022 – May 2024
Remote
Certified Debt Specialist
• Established trust with clients by delivering reliable guidance, safeguarding confidentiality, and exhibiting comprehensive knowledge of their financial situations.
• Monitored market trends and competitor strategies to ensure adherence to current best practices in debt management.
• Maintained strong relationships with a diverse client portfolio through personalized financial evaluations and solution development.
• Demonstrated exceptional composure and empathy in high-pressure situations, effectively assisting distressed clients and maintaining accurate records of client interactions.
