I'm a highly motivated customer service and selling experience specialist with an eye for perfection and setting standards.
Working 3+ years in retail as an Assistant Manager has taught me that relationships with clients are so important and keep a business alive and growing. That being said I am also dedicated and extremely detail oriented when It comes to my work, being able to spot things that may go under the radar for others has been helpful during my career and has helped me stand out from the crowd.
This position stood out to me because Ive been acquainted and familiar with technology since my early years. Being a digital artist and animator on the side I and comfortable using and learning about a varity of programs such as:
Adobe Photoshop
Microsoft Word
Microsoft Excel
Pro Create
Adobe Illustrator
Autodesk Maya
Being a part of your team and interacting with new people would be an awesome experience and I would love to hear back soon!
Experience
Petco
Jun 2021 – Aug 2024
1524 Old Country Rd
Selling Experience Leader
The SEL will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the GM in hiring, developing, scheduling, and managing a team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends.
Accountable for driving the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions.
Process register transactions in a way that creates a great experience for each guest.
Be a role model within our selling model and support guest interactions as needed.
Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all directly reporting partners required to run the Pet Care Center efficiently and to Petco standards, including the effective execution of selling and service behaviors.
Ensure the weekly schedule is written effectively to maximize sales floor coverage and guest engagement utilizing Petco selling behaviors.
Promote a positive leadership culture of teamwork, inclusion and collaboration by establishing priorities and providing clear direction aligned across all departments. Responsible for the ongoing replenishment and brand standards in partnership with the operations team within the PCC
