Emma Wheatland

About

I live in Spain with my daughter where I have been working part time on a ad-hoc basis and now looking for a permanent position. When I was living in the UK I worked in a wide variety of jobs including being a purchasing assistant, finance assistant, a member of a customer service team, ran several equestrian yards from the small privately owned places to large livery yards or ridding schools. I have gained an empathetic understanding of customers whether dealing with them face to face or over the phone. This includes being able to problem solve so that the customer is happy with the solution and keeping to required deadlines be them daily, weekly, monthly or yearly. Understanding and providing the highest standard of care of equines when your are responsible for all their needs.

Experience

Usborne Books, UK

Jan 2019 – Oct 2020

Pego, Spain

Book Shop Owner

Ran my own children's books shop which relied on direct sales but based within my own house. Sent out monthly newsletters detailing all the online events or promotions. Worked independently within a bigger organisation which including time management, detailed and accurate paperwork and answering all customer queries. Required a better understanding of running a business from scratch.

English Academy

Mar 2019 – Jul 2020

Pego, Spain

English Teacher - Part Time

Teaching English to Spanish children within the village that I live. Assisting with teaching young children through play. Remaining punctual and professional at all times whilst understanding that everyone learns in a different way and at different speed.

H.G.Gladwells

Apr 2007 – Nov 2014

Ipswich, England

Purchasing Assistant merged into Customer Service

Performing sales, customer service and purchasing administrative tasks including answering incoming queries from both suppliers and customers, placing orders with suppliers or our customer orders. Checking and passing invoices and raising any issues correctly. Working as either part of a team or as an individual to organise and prioritise work to complete all required work within set deadlines and to a high standard. Assisting customers with choosing the correct product for their requirements or being able to supply infomative information for them to choose.

Education

Writtle College, England

Sep 2001 – Jun 2002

BSc in Equine Studies, Equine management with business accounting and computer aided desgin

Writtle College, England

Sep 1998 – Sep 2001

HND in Equine Studies, Equine management with Equine Enterprise and Equine Science

Skills

Languages