I am qualified for the job. I hope you will consider it. I would appreciate your choice
Experience
Gree Electric appliances
Mar 2001 – Present
China
Translator
Working as an English customer service representative at Gree Electric Appliances Inc. is truly a rewarding experience.
In terms of daily tasks, I communicate with international customers via various channels like phone, email, and online chat. Whenever customers encounter issues, whether it's about product functions, installation problems, or after - sales service requests, I am committed to providing timely and effective solutions. For example, when a customer reported that the air - conditioner they purchased couldn't reach the set temperature, I first listened carefully to their description, then guided them to check some basic settings and components step by step. If the problem couldn't be solved remotely, I promptly coordinated with the local service team to arrange on - site inspection and repair, ensuring that the customer's problem was resolved as soon as possible.
The working environment at Gree is excellent. The company has a professional and friendly team, and we often receive comprehensive training to improve our product knowledge and service skills. This enables me to better handle various customer inquiries and problems, and also helps me grow continuously in my career.
When it comes to career development, Gree has a well - established promotion and salary increase mechanism. If I consistently perform well, meet and exceed performance targets, and show strong problem - solving abilities and teamwork spirit, I have good opportunities for promotion. For instance, I can be promoted to a senior customer service representative or even a customer service team leader. With each promotion, not only does my responsibility increase, but I also enjoy a significant salary raise and more benefits.
Overall, being an English customer service representative at Gree allows me to utilize my language skills, help customers solve problems, and grow both professionally and personally, while also enjoying a fair and promising career path.
