Emmaad Shakeel, Customer Relationship Officer with 5 years experience.

DHA

Aug 2015 – Aug 2020

Pakistan

Customer Relationship Officer

•Communicate with clients via phone, email, and in-person to provide assistance with product inquiries, service requests, and complaints. •Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction and retention. •Collaborate with internal teams to ensure timely resolution of customer issues, escalating complex problems to higher management as necessary. •Create and maintain detailed customer profiles, recording all interactions and feedback to inform business decisions and improve customer experience. •Develop and implement strategies for customer acquisition, retention, and loyalty, working closely with marketing and sales teams. •Conduct customer surveys and analyze feedback to identify trends and areas for improvement, making recommendations for process changes and service enhancements.

Emmaad Shakeel

Customer Relationship Officer with 5 years experience.

Skills

Languages