Emmanuel Anyanwu

Customer Engagement Specialist| Virtual Assistant| Community Manager.

Message

Intro

Lagos, Nigeria

Customer Engagement. at Digital Witch Solutions.

Studied Biochemistry. at Michael Okpara University of Agriculture, Umudike.

Joined July 29, 2023

Skills

Languages

English

Native or Bilingual

Igbo

Native or Bilingual

French

Basic

Yoruba

Basic

About

Are you looking for a freelancer with outstanding Customer service, Virtual Assistance, and Community Management skills? Someone who possesses excellent communication skills, both oral and written? Please don't worry about anything else as you've found me. I have remarkable interpersonal, organizational, and time management skills, and I'm well-versed in Microsoft Office Suite and Google Workspace. I help business owners grow their businesses and support my clients with day-to-day tasks such as - Community Management. - Administrative Assistance. - Calendar Management. - Inbox/Email management - Customer Service/Chat Support. - Invoicing. - Data entry and many more.

Experience

Digital Witch Solutions.

Mar 2021 – Present

Nigeria

Customer Engagement.

I receive phone calls, chat, and reply email messages from customers. I help resolve issues that customers have, and escalate when the need arises.

Health Emergency Initiative.

Nov 2019 – Feb 2021

Nigeria

Administrative Assistant/ Community Manager/ Social Media Handler.

I managed an Alumni Community of First Responders, as well as three Social Media handles.

Nomeg Technical LTD.

Jul 2014 – Nov 2019

Nigeria

Administrative Assistant/ Customer Service Agent.

Appointment setting, warm calling customers, collecting customer feedback, keeping customer records, and solving issues related to products.

Education

Michael Okpara University of Agriculture, Umudike.

Jan 2000 – Mar 2004

Bachelor of Science., Biochemistry.