Emmanuel Oppong-Yeboah

IT Support Specialist | Help Desk Analyst | Data Entry | Customer Service

Message

Intro

Accra, Ghana

Studied Computer Science at University for Development Studies

Information Technology & Services

Joined December 6, 2020

Skills

Languages

English

Basic

About

IT Support Engineer with over three years of hands-on experience using practical Tier 1 customer and technical support onsite or via remote-access leading to efficient computer system configuration and general maintenance. Experienced in handling administrative duties and Data Entry

Experience

2063 Solutions

Sep 2020 – Nov 2020

Accra, Ghana

Computer Systems Support Trainee

Install, update, support and administer servers, computers, Local Area Networks (LANs/WLANs) and software applications. Guide end users on usage, security, access and tweaking of applications and software Use voice and written communications to ask insightful questions on how to get to the root cause of customer's problems Provide technical information and assistance for computer application operations

Kibi GoldFields Osino

Nov 2018 – Sep 2019

Osino, Ghana

Head, CCTV Unit

Influenced the standardization of the CCTV unit within six (6) months through the acquisition of a computer rack, backup air conditioner and a standard uninterrupted power supply Managed both hardware and software inventory and ensured they are up to date Documented all issues related to security and reported per company policies and procedures Proposed technical feasibility solutions for new functional design

GN Bank

Sep 2016 – Sep 2018

Sunyani, Ghana

Accounts Officer / Treasury Officer

Led, managed and collaborated with a team of eight (8) to set up the cash management centre for the branch that serviced forty-three (43) other branches in the region and beyond Resolved 80% customer complaints that helped retained about 90% of customer base Managed branch vault by daily auditing and ensuring proper cash limits Provided over 75% response rate customer feedback via phone and email

Education

University for Development Studies

Dec 2010 – Dec 2014

Bachelor of Science, Computer Science