Emmanuel Udoh

Tech Support Engineer

Message

Intro

Lagos, Nigeria

IT Engineer at First Fortune Global Energy

Studied Cybersecurity at Cousera.org

Information Technology & Services

Joined August 18, 2024

About

Dedicated and technically skilled IT Support Technician with over 5 years of experience in providing comprehensive support for end-users, troubleshooting hardware and software issues, and ensuring seamless IT operations. Proficient in diagnosing technical problems, implementing effective solutions, and maintaining system security. Holder of a Google Cybersecurity Certificate, showcasing a strong foundation in cybersecurity principles and practices.

Experience

First Fortune Global Energy

Jan 2024 – Present

Warri, Nigeria

IT Engineer

- Provide first and second-level support for end-users, resolving hardware, software, and network issues in a timely manner. - Implement and maintain cybersecurity measures, ensuring the protection of sensitive data and compliance with industry standards. - Conduct system updates and patches to enhance security and performance. - Install, configure, and troubleshoot various software applications and operating systems. - Deliver exceptional customer service by effectively communicating technical solutions to non-technical users. - Document and track support requests, ensuring accurate reporting and follow-up.

Education

Cousera.org

Google Cybersecurity Professional Certificate, Cybersecurity