Emmanuella Yirom

Customer Service Representative / Sales Representative

Message

Intro

Abuja, Nigeria

Customer Service Representative / Sales Representative at OUTSOURCE GLOBAL TECHNOLOGY LIMITED

Studied BUSINESS ADMINISTRATION at UNIVERSITY OF ABUJA

Consumer Services

Joined June 16, 2023

Skills

Languages

English

Advanced

About

I am a passionate Customer Service Representative / Sales Representative, who has a strong a track record of success in communication with customers and I would love to pursue a career in customer service with a dynamic company. My experience so far as a Customer Service Representative and as a Sales Representative has helped me acquire some skill sets such as; communication skills, both verbal and written, active listening skills , problem solving skills, persuasive skills and a good product knowledge. I am passionate about providing an exceptional customer service to clients and I am eager to learn, gain more experience and grow more in a Customer Service Position.

Experience

OUTSOURCE GLOBAL TECHNOLOGY LIMITED

Nov 2022 – Present

Abuja, Nigeria

Customer Service Representative / Sales Representative

-Handling 70+ customers daily -Handling both inbound and outbound calls and replying mails - Signing up new interested customers -Retrieving customer data and presenting relevant product information - Responding promptly to customer inquiries on phone and live chat - Scheduling callbacks when needed - Experience working with CRM Systems - Calming unsatisfied customers and problem resolution -Making sales and closing deals - Engaging customers in discussions and probing to know if they have any issues with the organization's services.

Education

UNIVERSITY OF ABUJA

Jan 2018 – Dec 2021

BACHELORS DEGREE, BUSINESS ADMINISTRATION