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emperador andaya

Customer service representative Trainer

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Intro
Santa Rosa, Laguna, Philippines
Trainer at Iqor sta.rosa
Studied Medicine at Emilio aguinaldo college
Joined April 2, 2025

Skills

Languages

English
-
Fluent
About
Im currently working as a call center trainer for a US-based telco account, handling new hires for their foundation skills and product-specific training. Faciltates huddles for supervisors and managers for updates, demonstrate best practices and handles escalated inquiries
Experience
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Iqor sta.rosa
Jan 2019 – Present
Laguna
Trainer
Handles new hire trainees for skills training, facilitate huddles for updates, assists escalated customers
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Concentrix
Jan 2019 – Jul 2019
Laguna
Customer service repreaentative
Handles customer service inquiries for car rental company
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Teleperformance
Jan 2010 – Nov 2017
Makati
Customer service representative
Handles call and email inquiries for an international travel account
Education
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Emilio aguinaldo college
Jun 1993 – Oct 2000
Physical Therapy, Medicine
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