Im currently working as a call center trainer for a US-based telco account, handling new hires for their foundation skills and product-specific training. Faciltates huddles for supervisors and managers for updates, demonstrate best practices and handles escalated inquiries
Experience
Iqor sta.rosa
Jan 2019 – Present
Laguna
Trainer
Handles new hire trainees for skills training, facilitate huddles for updates, assists escalated customers
Concentrix
Jan 2019 – Jul 2019
Laguna
Customer service repreaentative
Handles customer service inquiries for car rental company
Teleperformance
Jan 2010 – Nov 2017
Makati
Customer service representative
Handles call and email inquiries for an international travel account