Hello! I'm Victoria Enebeli your one- stop resolution for enhancing customer relationship, Trouble shooting challenges and optimizing Administrative effeciency. I have spent the last 7 years honing my skills in customer service. Making my client happy is what I do best. As a dictated customer Representative I bring passion for delivering exceptional service and resolving inquiries with a customer- centric approach. With my experience in customer service industry and working with CRM softwares such as (Zendesk, Fresdesk, Livechat,Slack, Hubspot Etc) and Project Management Tools I thrive on ensuring positive customer experience and building lasting relationship.
Experience
Ardova PLC
Oct 2020 – Present
Lagos
Customer Service Representative
Transnnet Financial
Jun 2019 – Oct 2020
Lagos State Nigeria
Customer service support
Resolving customer's complaint via phone, email and social media.
Verification of customers account information to ensure adequacy.
Indentifying and accessing customer's need to achieve satisfaction.
Ensure proper tracking of statutory payment in line with specified timeline.
