Eniola Alabi, Technical support

About

I seek a challenging yet rewarding job position in a progressive organization that will provide an opportunity to utilize my technical skills.

Experience

Talent clouds

Apr 2020 – Present

Nigeria

Cloud Engineer

Identity Synchronization and Synchronization Services. Respond to incoming support requests from customers in a timely manner Investigate and resolve technical support issues prior to escalation Develop user documentation, knowledge base and other self help content Be proactive and help customers plan for their needs and future demand Contribute to product testing and development activities in some occasions Support installation, configuration, and support of Microsoft Office 365 on various platforms Accurately document all work performed through ticketing system including details and outcomes Ensure accurate and timely resolution of all assigned issues Escalate product bugs or unresolvable cases

Tek Experts

May 2019 – Apr 2020

Technical support

Develop user documentation, knowledge base and other self help content Contribute to product testing and development Manage role allocations by using Azure AD Manage Azure AD identities and Plan Azure AD identities. Manage Access and Authentication. Manage authentication and Design authentication method. Configure application registration in Azure AD and Configure Azure AD application proxy.

Education

Ladoke akintola University of Technology

Oct 2008 – May 2013

Bachelor, Computer Engineering

Eniola Alabi

Technical support

Skills

Languages