• Directed all store operations for 7 employees, including oversight of product levels, logistics, scheduling, and recruitment.
• Designed a new system for inventory, cutting reconciliation by 50% and boosting count accuracy.
• Successfully managed customer relations, serving thousands of patrons and ensuring high satisfaction levels while also analyzing and fixing operational issues, such as optimizing the POS system to cut credit card fees by over 3% and finding local suppliers to lower costs by 15%.
• Managed product ordering, receiving, and stock adjustments to match sales and events, keeping careful records of all transactions
Erban Ventures LLC
Jul 2019 – Feb 2023
7955 NW 22nd Ave Miami, FL
General Manager
• Oversaw daily store functions, leading 10 employees, with full responsibility for merchandise control, financial tasks like bank deposits and supplier payments, payroll and ensuring compliance.
• Performed regular stock counts, managed restocking, and helped increase profits by 30% in alcohol categories through smart supplier deals and merchandise management.
• Ensured all staff followed company rules for handling goods, cash management, and sales reporting.
• Kept accurate records for deliveries, invoices, and daily sales