I am particularly interested in roles that allow me to engage directly with customers, understand their needs, and provide tailored solutions. The dynamic nature of customer interactions excites me, and I thrive in environments where I can make a positive impact on people’s experiences with a company.
Strengths:
*Empathy: I have a natural ability to understand and share the feelings of others, which helps in building rapport with customers and colleagues.
*Communication: I articulate ideas clearly and listen actively, ensuring effective information exchange.
*Problem-Solving: I approach challenges analytically, striving to find practical and efficient solutions.
*Adaptability: I adjust well to changing situations and am open to learning new skills to meet evolving demands.
Experience
Capitalrx
Sep 2024 – Mar 2025
Remote
Customer care Specialist
Serve as a liaison between customers, healthcare providers, and
internal teams to ensure clear, prompt communication.
Handle inquiries via phone, email, or chat to resolve client
issues quickly and effectively.
Respond to client inquiries and resolve issues related to
enrollment, including processing enrollment forms, ordering ID
cards, and verifying enrollment status.
Accurately input customer details and keep records of all
interactions in the CRM system.
