Dedicated customer service professional with 4 years of experience in delivering high-quality support and resolving issues across multiple channels. Adept at managing inquiries, ensuring customer satisfaction, and working efficiently in fast-paced environments. Strong problem-solving skills and a commitment to enhancing the customer experience.
Experience
Transcosmos Information Systems Inc.
May 2022 – Aug 2024
L1 Customer Service Agent (Chat and Email Support)
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Built rapport with customers through courteous and professional communications.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Artcoholic
Dec 2020 – May 2022
Admin Manager/ Receptionist
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Monitored staff performance, evaluated employee skills continually seeking ways to improve.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Led monthly staff meetings for team to communicate updates, process improvements.
- Managed calendar to schedule employee shifts, maintaining organized operations.
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximized team efficiency.
Horizontal Vertical Properties Realty Inc.
Oct 2018 – Apr 2019
Account Manager
- Consistently met and exceeded department targets.
- Persistently following up clients.
JP Morgan Chase Bank
Aug 2017 – Jun 2018
Fraud Analyst
- Engaged with other banks and financial institutions about reports of
fraudulent behavior.
- Closely examined extensive financial data for signs of fraud.
Education
St.Paul University of Manila
Jan 2012 – Jan 2016
Bachelor’s degree , Major in Institutional Management