Highly organized and detail-oriented professional with experience in administrative and referral management within a healthcare setting. Skilled in appointment scheduling, documentation accuracy, and maintaining compliance with government security standards. Proficient in multiple government healthcare systems, data entry, and customer service. Bilingual (English/Spanish) with exceptional communication skills and a proven ability to handle confidential information responsibly. Seeking to leverage expertise in a Pathways Internship Program to gain hands-on experience in contracting and federal operations.
Experience
PQC
Nov 2023 – Present
Scott AFB IL
Referral management clerk
Managed front desk operations, assisting patients in person and via phone to address inquiries, schedule appointments, and coordinate referrals.
Verified patient eligibility and processed referrals through Humana Military portal, ensuring seamless access to care.
Accurately entered data into ULTA, CHCS, and Genesis systems, maintaining adherence to government security protocols.
Utilized RightFax to receive, process, and distribute medical records while ensuring timely and accurate documentation updates.
Collaborated with military and civilian personnel to optimize patient care and improve operational efficiency.
Electronically uploaded medical records to provider folders, ensuring status updates and accessibility for seamless patient care
United States Air Force
Jun 2019 – Jul 2023
Scott AFB IL
Recreational assistance desk clerk
Provided exceptional customer service by answering calls, assisting with inquiries, and registering customers for gym memberships and events.
- Scheduled and coordinated events and appointments to ensure smooth operations and customer satisfaction.
- Opened and closed the facility, ensuring equipment and resources were properly maintained and secure.
- Supported gym activities and events, contributing to a welcoming and organized environment.
- Delivered customer support by addressing concerns and providing assistance to members and visitors.
Ezpass
Sep 2017 – Jul 2018
Harrisburg PA
Call representative
Manage inbound and outbound calls, including Spanish-language support.
Assist customers with account access, troubleshooting, and resolving issues.
Process payments, bills, and manage account updates.
Handle correspondence, including sending and receiving mail.
Navigate and utilize multiple software portals for efficient service delivery.