Ernesto A. Valderrama M., Technological Advisor for areas of process analysis, customer service and development of technological tools.

About

Software Developer and Project Manager, with quite experience in process lines and technology applied to administration Couch/Traineer of employees with leadership and human capital aimed at increasing effectiveness and efficiency. Technology professional driven by performance and entrepreneurial ideological stream, with 32 years of continuous advancement, experience in training and a supporter of technical application with R&D engineering. Proactive, autodidact, professional with personal responsibility, ownership of the work, tendency to goals achievement and eliminate obstacles. Highly analytical thinker with the ability to analyze technical and numerical data, as well as decipher patterns and logical sequences. An effective leader to motivate others and the ability to direct high-level strategic initiatives, both operational and corporate. Superlative interpersonal communicator/negotiator who makes effective presentations to working masses as senior corporate executives.

Experience

Quality Integrated Panama

Nov 2020 – Present

Panama City, Panama

Chief Operation Officer

Systems Audit Call Center Agents’ Support & Trainer New Orders & Follow Ups’ Tracking Report CRM troubleshooting Weekly / Monthly Progress Report

Universidad Castro Carazo

May 2018 – Dec 2019

Paso Canoas, Costa Rica

Programming & Computing Professor

Systems Audit Classes. Computer Architecture Classes. Programming Logic & Web programming Classes. Database Management Classes Introduction to Computing Classes.

Universidad Latina de Panamá

May 2016 – Dec 2019

David, Chiriquí Province, Panama

e-Commerce, Programming & Computing Professor

Introduction to Computing. Data Security / Cryptography. Web Programming. Distributed Systems & Management Information Systems eMarketing, eBusiness, eCommerce.

SOFISTIC S.A. (Panama)

Dec 2017 – May 2018

Panama City, Panama

Web Security Analyst (Banking Area)

Foot-Printing Test Performer. Ethical Hacking Test Performer. Cyber-Security Vulnerabilities Reviewer.

King’s School – David

Feb 2016 – Dec 2017

David, Chiriquí Province, Panama

Computer Sciences and Robotics Professor

Professor of Computers Sciences & Office Automation for Business (elementary & high school) Professor of Robotics (elementary & high school)

Brand Holding INC.

Oct 2014 – Feb 2016

Web Developer

Universidad Tecnológica de Panamá (Software Research and Development Laboratory)

Oct 2006 – Sep 2014

David, Chiriquí Province, Panama

Computer Resources Technician & Web developer

Programmer Senior in Charge for Software Development. Discoverer and recruiter of new potential programmers among students of the faculty. Analyst and Data Architect for the projects of the Faculty. Fast learning proprietary framework developer for novice programmers. Trainer of Professors and students in web programming and web database standards. Collector of any program’s requirements from faculties coordinators for internal consumption. Assistant to the coordinator of the faculty for technical consultations. In charge of renting computers to students. In charge of the printouts requested by the students. In charge of cleaning the equipment. In charge of manage university resources assigned to my shift

Pensión Fanita and Restaurante Charly

Jan 2006 – Jun 2007

David, Chiriquí Province, Panama

Administrative Manager

Control of traditional marketing process, customer service and administrative operations

Instituto de Formación Marítima Juan Sebastián Elcano-Panama

Mar 2005 – Dec 2005

Panama City, Panama

Office Automation Professor

Office automation professor for maritime high schoolers

DELL Computers - Call Center - Panama Site

Mar 2003 – Dec 2005

Panama City, Panama

America’s Technical Support Agent

Get trained on All Technical Information from the Dell Knowledge Database. Obtain, interpret, confirm, and validate customer requests over the phone. Provide technical support over the phone maintaining established team metrics for calls. Hardware troubleshooting together with customers over the phone. Review history and log every detail of all answered call into Dell call center system.

Pan American Life - Insurance Company - Panama Branch

Mar 1999 – Dec 2002

Panama City, Panama

Technical Support, Analyst and Developer

Analyst/Developer for Damage Insurance Project. o Insurance Production Dept. and Administration System o Support Collections for ACH Services and Credit Cards o Automatic Daily Update Process from AS400 Payments System to Microsoft SQL Server Technical Support for Internal/External clients includes new IT implementations. Support to Insurance Brokers with AS400 Spool Files for Insured Cards (Importing/Sending/Receiving) Liaison employee with Headquarters IT department.

Education

Universidad Latina de Panamá

Jan 2019 – Jan 2021

Master’s Degree in Higher Education, University Higher Education

Universidad Latina de Panamá

Sep 2017 – Dec 2018

Graduate Studies in Higher Education, University Higher Education

Universidad Tecnológica de Panamá

Mar 2013 – Jul 2017

Bachelor's Degree in Software Development , Software Programming

Universidad Tecnológica de Panamá

Mar 2013 – Jul 2017

Technical College Degree in Programming and Systems Analysis, Computer Systems Analysis

Ernesto A. Valderrama M.

Technological Advisor for areas of process analysis, customer service and development of technological tools.

Skills

Languages