Software Developer and Project Manager, with quite experience in process lines and technology applied to administration
Couch/Traineer of employees with leadership and human capital aimed at increasing effectiveness and efficiency.
Technology professional driven by performance and entrepreneurial ideological stream, with 32 years of continuous advancement, experience in training and a supporter of technical application with R&D engineering.
Proactive, autodidact, professional with personal responsibility, ownership of the work, tendency to goals achievement and eliminate obstacles.
Highly analytical thinker with the ability to analyze technical and numerical data, as well as decipher patterns and logical sequences.
An effective leader to motivate others and the ability to direct high-level strategic initiatives, both operational and corporate.
Superlative interpersonal communicator/negotiator who makes effective presentations to working masses as senior corporate executives.
Experience
Quality Integrated Panama
Nov 2020 – Present
Panama City, Panama
Chief Operation Officer
Systems Audit
Call Center Agents’ Support & Trainer
New Orders & Follow Ups’ Tracking Report
CRM troubleshooting
Weekly / Monthly Progress Report
Universidad Castro Carazo
May 2018 – Dec 2019
Paso Canoas, Costa Rica
Programming & Computing Professor
Systems Audit Classes.
Computer Architecture Classes.
Programming Logic & Web programming Classes.
Database Management Classes
Introduction to Computing Classes.
Universidad Latina de Panamá
May 2016 – Dec 2019
David, Chiriquí Province, Panama
e-Commerce, Programming & Computing Professor
Introduction to Computing.
Data Security / Cryptography.
Web Programming.
Distributed Systems & Management Information Systems
eMarketing, eBusiness, eCommerce.
SOFISTIC S.A. (Panama)
Dec 2017 – May 2018
Panama City, Panama
Web Security Analyst (Banking Area)
Foot-Printing Test Performer.
Ethical Hacking Test Performer.
Cyber-Security Vulnerabilities Reviewer.
King’s School – David
Feb 2016 – Dec 2017
David, Chiriquí Province, Panama
Computer Sciences and Robotics Professor
Professor of Computers Sciences & Office Automation for Business (elementary & high school)
Professor of Robotics (elementary & high school)
Brand Holding INC.
Oct 2014 – Feb 2016
Web Developer
Web Developer
Universidad Tecnológica de Panamá (Software Research and Development Laboratory)
Oct 2006 – Sep 2014
David, Chiriquí Province, Panama
Computer Resources Technician & Web developer
Programmer Senior in Charge for Software Development.
Discoverer and recruiter of new potential programmers among students of the faculty.
Analyst and Data Architect for the projects of the Faculty.
Fast learning proprietary framework developer for novice programmers.
Trainer of Professors and students in web programming and web database standards.
Collector of any program’s requirements from faculties coordinators for internal consumption.
Assistant to the coordinator of the faculty for technical consultations.
In charge of renting computers to students.
In charge of the printouts requested by the students.
In charge of cleaning the equipment.
In charge of manage university resources assigned to my shift
Pensión Fanita and Restaurante Charly
Jan 2006 – Jun 2007
David, Chiriquí Province, Panama
Administrative Manager
Control of traditional marketing process, customer service and administrative operations
Instituto de Formación Marítima Juan Sebastián Elcano-Panama
Mar 2005 – Dec 2005
Panama City, Panama
Office Automation Professor
Office automation professor for maritime high schoolers
DELL Computers - Call Center - Panama Site
Mar 2003 – Dec 2005
Panama City, Panama
America’s Technical Support Agent
Get trained on All Technical Information from the Dell Knowledge Database.
Obtain, interpret, confirm, and validate customer requests over the phone.
Provide technical support over the phone maintaining established team metrics for calls.
Hardware troubleshooting together with customers over the phone.
Review history and log every detail of all answered call into Dell call center system.
Pan American Life - Insurance Company - Panama Branch
Mar 1999 – Dec 2002
Panama City, Panama
Technical Support, Analyst and Developer
Analyst/Developer for Damage Insurance Project.
o Insurance Production Dept. and Administration System
o Support Collections for ACH Services and Credit Cards
o Automatic Daily Update Process from AS400 Payments System to Microsoft SQL Server
Technical Support for Internal/External clients includes new IT implementations.
Support to Insurance Brokers with AS400 Spool Files for Insured Cards (Importing/Sending/Receiving)
Liaison employee with Headquarters IT department.
Education
Universidad Latina de Panamá
Jan 2019 – Jan 2021
Master’s Degree in Higher Education, University Higher Education
Universidad Latina de Panamá
Sep 2017 – Dec 2018
Graduate Studies in Higher Education, University Higher Education
Universidad Tecnológica de Panamá
Mar 2013 – Jul 2017
Bachelor's Degree in Software Development , Software Programming
Universidad Tecnológica de Panamá
Mar 2013 – Jul 2017
Technical College Degree in Programming and Systems Analysis, Computer Systems Analysis