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Erwin van Brakel

Lean Six Sigma Green Belt

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Intro
Zurich, Switzerland
Project Manager at Ascent Health Services
Studied Project Management at University of Barcelona
Joined May 19, 2021

Skills

Languages

Dutch
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Native or Bilingual
English
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Native or Bilingual
Spanish
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Advanced
German
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Intermediate
About
I am a reliable and motivated professional with high work ethics, accustomed to delivering quality under pressure. I possess a strong analytical mind and solid experience in Project Management, Process Architecture, and Process improvement. As an enthusiastic and results-driven project leader, I am looking to add incremental value to the business by eliminating the waste points and streamline the internal business procesess.
Experience
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Ascent Health Services
Nov 2019 – Present
Schaffhausen
Project Manager
Process design and development for Finance, Legal, and Pharma Trade Relations department.  Leading cross-functional projects with both internal and external stakeholders.  Design and implementation of trackers in order to monitor and report on possible incremental value initiatives.  Main liaison between Ascent Health Services and the Shared Service team based in the US for all projects
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TechData
Nov 2018 – Nov 2019
Barcelona
PMO - Project Manager
PMO for the integration of financial services and systems into the European Shared Service Centre.  Overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling, and closure of the projects following the PMBOK methodology.  Identifying improvements points on internal processes and opportunities which promote cost reduction, implementing and monitoring the changes.  Point of contact and executor of project steering meetings for senior management and directors in order to sustain transparency and keeping all relevant stakeholders informed of project status.
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COLT Technology Services
Nov 2014 – Sep 2018
Barcelona
Continuous Improvement Project Leader
Team lead for small and medium improvement projects for the OTC workstream, taking responsibility for the full project cycle according to PMBOK methods.  Leading and supporting projects for Master Data, Credit and Collections, and Cease service departments.  Perform big data Analysis on Quality, and Credit control, and support on internal Audits.  Six Sigma methodology training and support to fellow peers.  Analysis and improvement of the CX and NPS as Interim NPS Manager.
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COLT Technology Services
May 2013 – Nov 2014
Barcelona
CX & Billing Process Lead Advisor
Deputy team leader for the Customer Service North Region team.  Develop a proactive mapping of the customer journey, conducting ongoing customer and incident reviews in order to implement improvements and increase customer service excellence.  Data analysis support for KPI, goals, and levers for business growth, providing detailed presentations and reports.
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COLT Technology Services
Mar 2012 – Nov 2013
Barcelona
CX & Billing Process Advisor
Analysis and Improvement of internal business processes.  Responsible for defining, implement, and support all activities related to customer incidents, complaints, and escalations.  Responsible for defining, implement and support all activities related to customer incidents and escalations, and SLA claims for the Business Support team.
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Sellbytell
May 2010 – Mar 2012
Barcelona
Technical Customer Care Analyst
Technical support and advice for all Epson products for the Benelux markets. • Identify and optimize sales opportunities. • Maintaining knowledge and expertise associated with applications specific to Users. • Analysis and improvements of the Shared Service Center business processes. • Monitoring and progressing all open queries in the queue. • Escalating potential service issues to appropriate escalation levels. • Liaising with internal departments for efficient problem-solving.
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VES Andover
Jan 2007 – Apr 2010
Eastleigh
Machine supervisor-
• Supervision and distribution of the work for a team of seven people. • Heavy-duty machine operator and program writer for the construction of ventilation units. • Training and supervision of the new employees. • Analysis and improvement of technical drawings and specifications • Analysis and improvement of technical drawings and specifications.
Education
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University of Barcelona
Jan 2016 – Jan 2018
Masters , Project Management
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