Erwin Jay Bagnol

Quality Assurance Analyst

Message

Intro

Davao City, Philippines

Studied Teaching at University of the Immaculate Conception

linkedin.com/in/erwin-jay-bagnol

Joined April 3, 2025

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.

Experience

Full Potential Solutions

Mar 2022 – Feb 2025

Lanang, Davao City

Quality Assurance Analyst

• Handled reviews of agent interactions (Voice, Chat & Email) for three different accounts (Wayfair, Uber & Remitly) • Reported progress, test metrics and results to project stakeholders.

VXI Global Holdings

Jul 2016 – Feb 2022

Bajada, Davao City

Quality Assurance Analyst

• Reviewed and audited phone conversation and email interactions utilizing the guidelines set by the clients for Uber & Notion • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

VXI Global Holdings

Aug 2015 – Jul 2016

Ecoland, Davao City

Customer Service Representative

Responded to customer requests for products, services, and company information.

Teleperformance

Apr 2014 – Apr 2015

Ecoland, Davao City

Customer Service Representative

• Handled inbound calls from perspective clients looking for perfect travel suggestions (Expedia, Travelocity, Booking.com)

Education

University of the Immaculate Conception

Jul 2007 – Mar 2012

Bachelor of Secondary Education (English), Teaching