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Erwin Jay Bagnol

Quality Assurance Analyst

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Intro
Davao City, Philippines
Studied Teaching at University of the Immaculate Conception
linkedin.com/in/erwin-jay-bagnol
Joined April 3, 2025

Skills

Languages

English
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Fluent
Tagalog
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Native or Bilingual
About
Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Experience
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Full Potential Solutions
Mar 2022 – Feb 2025
Lanang, Davao City
Quality Assurance Analyst
• Handled reviews of agent interactions (Voice, Chat & Email) for three different accounts (Wayfair, Uber & Remitly) • Reported progress, test metrics and results to project stakeholders.
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VXI Global Holdings
Jul 2016 – Feb 2022
Bajada, Davao City
Quality Assurance Analyst
• Reviewed and audited phone conversation and email interactions utilizing the guidelines set by the clients for Uber & Notion • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
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VXI Global Holdings
Aug 2015 – Jul 2016
Ecoland, Davao City
Customer Service Representative
Responded to customer requests for products, services, and company information.
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Teleperformance
Apr 2014 – Apr 2015
Ecoland, Davao City
Customer Service Representative
• Handled inbound calls from perspective clients looking for perfect travel suggestions (Expedia, Travelocity, Booking.com)
Education
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University of the Immaculate Conception
Jul 2007 – Mar 2012
Bachelor of Secondary Education (English), Teaching