Ese Eigbadon Oshioste, Customer Service Representative/ Administrative assistant

About

I am a Customer Service Representative/ Administrative Assistant who brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I have successful experience in fast-paced office settings. I am a hardworking team-player with expertise completing various clerical tasks and offering staff support. I am a responsible, punctual and productive professional who can function with little to no supervision.

Experience

UCS LTD

Mar 2023 – Jul 2023

Abuja (Nigeria)

Research & Business Analyst (Contract)

Defined new data collection and analyzed processes for a government project. Harmonized analyzed data from stakeholders with data from field verification and validation. Researched and reported on economic and commercial policy issues of interest in the agriculture sector in Nigeria. Reported the results back to the relevant members of the project team. Participated in preparing a Draft Report for Submission to the Nigerian government agency. Handled team presentations, joined the team for workshops and for final project presentations. Collaborated with other researchers to develop successful research strategies. Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations. Maintained up-to-date records of research activities and results for future reference. Reviewed documents and data to identify trends and patterns.

Victory Clinics and Maternity

Jan 2017 – Apr 2022

Nigeria

Finance Officer

Established and enforced controls on revenue and expenses to protect company assets. Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making. Drove profit increases through market research and strategic asset management to meet dynamic industry conditions. Enhanced internal control systems and procedures to mitigate risk and support opportunities. Managed day-to-day operations within a 5-person finance department for a health organization. Prepared monthly reconciliation of bank accounts and took corrective actions on deviations. Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis. Supported operations management, sales and marketing efforts to increase revenue and overall financial health. Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning. Reduced process discrepancies through measured implementation of performance reporting and data systems. Generated financial and operational reports to assist management with business strategy.

United Bank for Africa

Mar 2015 – Feb 2016

Nigeria

Customer Relationship Officer

Managed customer relations on an ongoing basis to maximize customer retention. Made customers aware of current and new programs and services. Produced and implemented a customer satisfaction guarantee program which directly resulted in 25% increase in sales. Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours. Logged call information and solutions provided into the internal database. Directed 5-person team of customer service personnel while helping front-line team members work effectively with over 50 daily customers. Assisted customers with opening accounts and signing up for new services. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Educated customers about the bank's products and services options and processed purchases. Communicated with customers to assess and address individual needs, providing timely and quality support via the bank's systems. Created customer support strategies to increase customer retention. Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Oando plc

Jun 2010 – Jul 2011

Nigeria

Finance Officer (Intern)

Assisted with account reviews and preparation for account reviews. Prepared and posted financial journal entries using technically relevant software. Verified financial journals for clarity and completion under supervisor direction. Drafted financial reports to support comprehensive investigations. Supported organizational account management duties under direct supervision. Implemented system for tracking payments on projects and contracts. Reviewed statements with staff accountants to inform corporate and individual financial planning. Accepted and processed account payments. Offered friendly and efficient service to customers, handled challenging situations with ease. Proved successful working within tight deadlines and fast-paced atmosphere. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Used Microsoft Word and other software tools to create documents and other communications. Handled 15 calls per day to address customer inquiries and concerns

Education

Anglia Ruskin University

Jan 2012 – Jun 2013

Masters of Science , International Business Economics

University of Abuja

Jan 2006 – Jan 2010

Bachelors of Science , Economics

Ese Eigbadon Oshioste

Customer Service Representative/ Administrative assistant

Skills

Languages