Eslam Hesham

Customer Service Representative

Message

Intro

Cairo, Egypt

Travel Advisor at ASAPtickets

Studied English language at Faculty of Education

Joined November 7, 2025

Skills

Languages

English

Fluent

Arabic

Native or Bilingual

About

My name is Eslam Hesham, I'm from Egypt and I've been working remotely for companies but it's time for an upgrade! I have over 3 years of customer service with high levels of satisfaction and a friendly tone with extreme patience with customers no matter what happens or what they say. I have a typing speed of +60 word per minute so I'll be a great candidate for the position with extreme attention to small details as well. I'm very good with multitasking and a fast learner as well so I'm pretty confident with my skills!

Experience

ASAPtickets

Dec 2025 – Present

Cairo Egypt

Travel Advisor

Provide end-to-end booking services, managing reservations, fare research, and complex itineraries using GDS and reservation platforms. Handle customer inquiries, rebookings, cancellations, and ticketing issues while advising on travel documentation and restrictions. Deliver accurate itineraries, upsell ancillary services, and maintain high customer satisfaction through clear communication and timely problem resolution.

Nationwide Equity for real-estate

Jun 2025 – Nov 2025

Texas, US

Cold calling agent

I made cold calls to home owners to get appointments from them so our team can buy their properties

SiriusXM Canada

May 2022 – Jun 2025

Canada

Customer service representative and cold calling agent

I used to handle customer inbound calls and selling them subscriptions on the same call then after that I started working in cold calling to sell our subscriptions to others who aren't already our existing customers

Education

Faculty of Education

Sep 2017 – May 2021

Bachelor's degree, English language

General

Job Categories

Help & Support