I am a dedicated and results-driven professional with experience in IT management and customer support. I have a strong interest in supporting customers, troubleshooting technical issues, and optimizing processes, and I thrive in environments where I can solve problems and make a tangible impact.
I bring strong skills in communication, problem-solving, and technical troubleshooting, combined with a proactive and detail-oriented mindset. I enjoy learning new tools and technologies and consistently aim to deliver high-quality results while supporting team goals.
Experience
Park Regis
Jan 2023 – Jan 2025
Makkah
IT Manager
Integral part of the pre-opening of the 5-star hotel which opened in April 2024.
Managed hotel’s IT infrastructure to ensure seamless operation across all departments.
Responsible for the projects’ installation of PMS (Opera), CCTV system, access points, fire system panel, TV network,
key card system, PABX and sound systems.
Facilitated in the setup of OXI with PMS to enable seamless data exchange across systems.
Installation and troubleshooting of the equipment in the hotel.
Implemented cybersecurity measures and trained staff on its importance.
Led the optimization of PMS and POS:
o Setup of room configuration, rate codes, user access controls and key card interface.
o Setup of POS machines in all relevant areas.
o Conducting staff training to improve adoption and usage of the system.
o Troubleshooting and coordinating with Opera team to ensure operation ran efficiently.
Coordinated with other local vendors to ensure project deadlines were met.
Implementation of SOPs and security to provide high security.
Provided support to colleagues on site and remotely for efficiency in work.
Oversaw implementation of other departmental software:
o MYOB for Finance
o Time attendance device for HR
Carried out other departmental tasks:
o Preparing budget for the hotel to be presented to the owners and head office.
o Submitting attendance records of employees and preparation of the salary bill.
o Setup and management of hotel OTAs: booking.com, Expedia, Agoda
Implemented an organized culture in the department by ensuring targets are met in the given time.
