A resourceful, dedicated and detail-oriented Data Analyst with proficiency working with SQL and Microsoft Excel. I have a unique blend of exceptional customer support skills and a strong background in customer service. Ardent about analyzing and visualizing data for best suited business purposes and to make informed business decisions.
Experience
Multichoice Nigeria
Aug 2021 – Sep 2023
Lagos, Nigeria
Customer Support Analyst
• Reviewed customer data, CSAT scores and trends to help identify and improve troubleshooting steps.
• Managed internal reporting and analysis, including performance and productivity metrics.
• Critically examined customer demographics to deduce class of issues and possible resolution.
• Built Productivity Dashboards using Power BI.
• Monitored the data flow of the dashboard.
• Tracked the effectiveness, efficiency and accuracy of the data to publish report.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Analysed customer data to identify trends and patterns, and make recommendations for product or service
enhancements.
* Assisted with data entry when necessary
