Esther Eze

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Executive Assistance.

Message

Intro

Nicosia, Cyprus

Studied Nursing at Cyprus International University

Studied Science Laboratory at Yaba College Of Technology

Consumer Services

Joined December 3, 2022

Skills

Languages

English

Native or Bilingual

About

I'm a people person, I like being able to provide the customer with outstanding customer service. I love helping people resolve their issues and/or going out of my way to find answers for people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and result-oriented with exemplary passion for developing relationships.

Experience

Skillshare

May 2020 – Oct 2022

Remote

Customer Support Officer

- Listening to customers' questions and concerns to provide answers or responses - Resolving 250 weekly customer enquiries via zendesk - Maintaining customers satisfaction with forward thinking strategies focusedon addressing customer's need and resolving concerns - Processing 40+ invoices daily and mail documentation to customers - Recommending products to customers, thoroughly explaining in details

Oak and Luna

Oct 2021 – Mar 2022

Remote

Customer Service Representative

- Handled 80 mails per shift sining up new customers, assisting with product selection and handling ordering functions - Consistently improved customers satisfaction through expert resolution of conflict issues and concerns - Delivered excellent customer service, resulting in consistent 96% customer rating - Recorded account information to open new customer accounts.

Solomon Treasure Int'l

May 2018 – Jan 2020

Nigeria

Administrative Assistant

- Executed record filing system to improve document organization and management. - Implemented problem solving skills to work through staff and clients - Directed workflow, acting as intermediary between all departments - Scheduled meetings, composed correspondences and managed calendars - Handles all clients interactions for the organization including walk-ins, emails, phone and fax interactions

Education

Cyprus International University

Oct 2020 – Jun 2022

B.sc, Nursing

Yaba College Of Technology

May 2015 – Oct 2018

National Diploma, Science Laboratory