Esther Hycienth, Customer Support Specialist/ Sales Representative

About

As a Customer Service professional, I have over 5 years of experience in delivering excellent service and ensuring customer satisfaction. I have honed my ability to understand customer needs, resolve issues promptly and effectively, and maintain a friendly and professional demeanor while managing high call volumes. Building strong relationships with clients is a point of pride for me. I am proficient in using customer relationship management (CRM) tools such as Fresh desk, Zendesk, Help Scout, Shopify, Gorgias, HubSpot, Loom, Mojo Dialer, Fresh caller, Jira, and other customized CRM tools. My core competencies as a Customer Service Representative include: 1. Escalating complex or unresolved client issues to the relevant manager or division for swift and efficient resolution 2. Troubleshooting and resolving problems with the company's products or services 3. Providing customers with accurate and current product knowledge and information 4. Promptly and accurately responding to customer complaints and concerns 5. Keeping a close eye on market and product developments to better serve customers.

Experience

Total Energies Marketing

Dec 2022 – Jan 2024

Customer Support Specialist

Responded to customer inquires via phone, email, and live chat, ensuring a high level of customer satisfaction. Built multiple customer relationships and cultivated long-term partnerships. Generated leads and followed up on customer inquiries. Resolved customer complaints in a timely manner while providing excellent customer service. Negotiated and closed deals with vendors and company partners.

Outsource Global Technologies Limited

Mar 2021 – Aug 2022

Customer Service Representative/ sales

Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk. Efficiently identified customer needs through active listening and questioning techniques. Collaborated closely with other departments on issue resolution within established service level agreements. Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email. Monitored social media channels for potential incoming queries from customers. Handled customer complaints and inquiries in a courteous and efficient manner.

Brandcast Solutions

Mar 2020 – Dec 2020

Appointment Setter

Conduct outbound calls to prospective clients to introduce our products/services and qualify leads. Engage with prospects in a professional and persuasive manner to schedule appointments for our sales team. Accurately document all interactions and appointments in the CRM system. Meet or exceed weekly/monthly appointment targets to contribute to the overall sales objectives. Collaborate with the sales team to ensure seamless handover of scheduled appointments and relevant information.

Education

University Of Abuja, Nigeria

Dec 2016 – Mar 2019

Bachelors Degree , Philosophy Of Religion

Esther Hycienth

Customer Support Specialist/ Sales Representative

Skills

Languages