Hello, my name is Esther Njuguna, and I specialize in providing top-tier customer service and virtual assistance to help businesses streamline operations and improve client satisfaction. With over 6 years of experience in customer support, I’m skilled at handling a wide range of tasks, from managing customer inquiries and resolving issues to assisting with administrative duties such as scheduling, email management, and data entry.
As a customer service professional, I pride myself on my ability to communicate clearly, empathize with customers, and resolve issues efficiently while maintaining a friendly and professional tone. I understand that every interaction represents your brand, so I strive to deliver exceptional service that fosters customer loyalty.
As a virtual assistant, I bring organizational skills, attention to detail, and the ability to work independently. I’ve helped clients by managing tasks like calendar organization, travel arrangements, document preparation, and more, allowing them to focus on the bigger picture and grow their business.
I am dedicated, reliable, and quick to adapt to your company’s needs. I’m excited to bring my expertise and proactive approach to assist you in achieving your business goals. Let’s work together to create a seamless experience for your customers and increase your productivity.
