I’m a customer support specialist with 4 years of experience. I have worked in different fields in customer service which includes finance, hospitality and management. I have picked various necessary skills from these various fields along the way. I’m someone who takes professional development seriously hence my current journey into technology. I have taken a couple of technician support jobs and still taking more. I am a great problem solver, active, empathetic, great team member and leader, critical thinker, quick learner, knowledgeable in technical support and troubleshooting with proficiency in customer service.
Experience
CediTalk (remote)
Oct 2020 – Dec 2022
Accra,Ghana
Customer support specialist
Responding to inquiries and queries of customers via phone,live chat, e-mail or social media. Maintained aesthetics of blog through images and troubleshooting issues.
Ensuring accuracy, clarity, appropriateness and consistency of documentation.
Organizing and tracking project assignments to meet deadlines.
Creating and editing materials that meet industry standards.
Tracking , reporting and analyzing progress of projects.
Performing research and interviews with relevant people.
Managing the social media pages of CediTalk.
