Esther Lami Tela

Customer Support/Service agent

Message

Intro

Abuja, Nigeria

Studied IT Support at Digital Witch

Studied Data Entry at Accounting Hub Ng

Studied Airbnb Virtual Assistant at Digital Hospitality Hub

Studied Mathematics Education. at University of Maiduguri, Borno State, Nigeria.

Consumer Services

upwork.com/freelancers/~01f7c74e664ca31247?s=1313512632832798720

Joined May 3, 2024

Skills

Languages

English

Native or Bilingual

Hausa

Native or Bilingual

Yoruba

Basic

Igbo

Intermediate

About

I am a customer support agent with nine years immersed in customer service and two years specializing in remote support, I bring a wealth of expertise in delivering exceptional customer experiences. My journey has honed my ability to empathize with customers, swiftly address concerns, and foster positive relationships, irrespective of the communication medium. Leveraging remote tools and technologies, I've mastered the art of maintaining seamless interactions while prioritizing efficiency and effectiveness. My adaptable nature and knack for problem-solving ensure smooth operations and satisfied customers, vital for any remote setup. I'm enthusiastic about leveraging my skills to enhance your team's remote customer service dynamics, driving satisfaction and loyalty.

Experience

SunsetXcapes

Feb 2024 – Apr 2024

Miami

Real Estate Virtual Assistant/ Cold Caller

BNBMaster

Jan 2024 – Feb 2024

Singapore

Head of Operations/Manager

Let It Shine Holdings LLC

Sep 2023 – Jan 2024

Chicago

Customer Service Agent

Education

Digital Witch

Apr 2024 – May 2024

Certificate, IT Support

Accounting Hub Ng

Nov 2023 – Dec 2023

Certificate, Data Entry

Digital Hospitality Hub

Jul 2023 – Aug 2023

Certificate, Airbnb Virtual Assistant

University of Maiduguri, Borno State, Nigeria.

Mar 2009 – Mar 2016

Bsc. Ed Mathematics., Mathematics Education.