In 2017, I started at Western States Oil Company as a data entry clerk. In my first few years at Western States Oil, I was able to learn data cleansing, entry, and analytics which allowed me to provide efficiency and accuracy to the customer’s and company’s sales, accounts, and inventory. In 2020, I was tasked to handle more responsibilities, assisting as a customer service representative while managing the data analytics. While being a customer service representative, I have excelled in problem solving, time management/prioritization, communication, adaptability, and attention to detail. These attributes that I have acquired have helped me to become a successful problem resolution analyst and customer service specialist, identifying potential risks and discrepancies by capitalizing on more efficient and effective ways to locate and observe the data entered into the systems.
