Eugene Rapanan

About

A representative trained in the travel industry and customer service for more than three years. Have exceeded monthly target by at least 20% and scored 90% in accuracy in solutions used.

Experience

Mixed Match Clothing

Jan 2010 – Present

Binan, Laguna 4024

Assistant Manager

• Assists owner in product distribution, packaging, and shipping to more than five branches across the Philippines. • Sets up boutiques in cities like Cebu, Tacloban, Dumaguete, and Bacolod. • Monitors inventory and records transactions for presentation at the end of the month. • Visits stores on a regular basis to observe and evaluate store and staff performance.

Interglobe Technologies

Jul 2017 – Jan 2018

Alabang, Muntinlupa

Social Media Representative

• Utilizes Amadeus GDS to book passenger flights, change itinerary and add special requests. • Advise passengers regarding flight status and schedules, ticket prices and promos. • Handles passenger complaints, compensation, refund requests and ticket issuance. • Assists at least 60 passengers of KLM Royal Dutch Airlines daily through social media. • Multi-tasks between tools to effectively provide a solution in the least amount of time. • Resolved 99% of passenger concerns in an efficient manner.

Honda Cars Carmona

Oct 2014 – Dec 2015

Carmona, Cavite

Sales Associate

• Promotes features of 7 different automotive models to a minimum of 10 clients daily. • Assists administration and releasing offices to speed up processing and documentation, resulting in an 80% increase in customer satisfaction. • Saturates different locations, on a regular schedule, such as banks, residential areas, commercial, and office bulidings where 80% of prospects are produced. • Attends to mall and bank displays, which helps in exceeding sales target of 2 units and 3 closed sales per month. • Organizes data with possible sales, prospects and strategic plans for reporting.

Education

STI College Southwoods

Jun 2010 – Mar 2014

BS in Tourism Management, Travel and Customer Service

Skills

Languages