I am a dedicated and resourceful administrative and customer service professional with mid-level experience supporting teams, managing data, and ensuring excellent client experiences. Skilled in handling sensitive information, organizing workflows, and providing prompt, friendly, and effective support, I excel at keeping operations smooth and clients satisfied.
With strong skills in data entry and analysis, calendar and task management, and digital communication, I thrive in remote environments that require attention to detail, reliability, and clear communication. I am adept at using tools like Microsoft Office, Google Workspace, and various CRM platforms to streamline processes and maintain high productivity.
I am seeking a remote role in administration, data handling, or customer service where I can contribute my expertise, grow professionally, and add value to a dynamic team.
Experience
Repcon Associates
Jan 2023 – Present
Mombasa, Kenya
Project Admin
Coordinated preparation and maintenance of project documentation, including Environmental and Social Impact Assessments (ESIA) and Resettlement Action Plans (RAP).
Organized stakeholder engagement meetings, public consultations, and community sensitization sessions, ensuring inclusive participation.
Monitored project milestones related to environmental compliance and RAP implementation, reporting progress to the project manager.
Acted as a liaison between project team, affected communities, local authorities, and consultants, facilitating smooth communication and issue resolution.
Maintained accurate records of grievances, compensation processes, and monitoring reports as part of RAP tracking.
Assisted in procurement and logistics for fieldwork, including mobilization of survey teams and arrangement of community meetings.
Ensured documentation and deliverables complied with national environmental regulations, donor requirements, and company standards
Janivven ventures
Jan 2018 – Jan 2022
Mombasa, Kenya
Office admin
Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members.
Scheduled appointments and maintained master calendar.
Produced professional and error-free letters, presentations and spreadsheets needed by senior office professionals.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Aided senior leadership during executive decision-making process, collecting data and interpreting information for daily report generation.
Supported managers with smooth and efficient clerical support.
Coordinated weekly meetings and appointments.
Connected with professionals in outside offices and distant locations to coordinate work