Eva Teruel, Project Manager / Customer Service Specialist

About

I'm a Project Manager with over 5 years of experience in Customer Service and Technical Support. I'm a organized, goal oriented professional who's always eager to learn and use my skills and experience to fulfill the company's needs.

Experience

KC Nexus Properties LLC

Jan 2023 – Oct 2023

Remote - Kansas City, MO

Real Estate VA / Transaction Coordinator

● Answer emails and phone calls from customers. ● Make travel arrangements. ● Schedule appointments for buyers and sellers ● Make cold calls to generate leads from a provided spreadsheet. ● Create content to post on the company’s social media channels. ● Conduct online research to find address and contact details for a given list of companies. ● Prepare contracts, purchase agreements, warranty deeds, legal action requests according to instructions given. ● Performed cold-calling and follow-ups with leads to secure new revenue ● Researched Potential clients and markets to prepare for appointments ● Set up appointment with potential and current customers to discuss new products and services ● Identified client needs, built relationships, and overcame objections to drive sales

IFX Network

Dec 2020 – Oct 2022

Honduras *Remote

Project Manager

● Supervision of any new customer’s request: New Internet and Data Services, Upgrade requests Management Services, Professional Services and Security Services projects related to Telecom. ● Coordinating different task processes with Technical Support, Engineering, Sales, and the Provisioning department to make sure the services requested by the customer are completed and are also satisfied with our services. ● Ensure our monthly goal complies our Sales and Project Management standards. ● As our position requires communication with all departments; we also help link customers with the departments needed or support with questions that may lead to new business opportunities.

IFX Network

Oct 2019 – Dec 2020

Honduras

Customer Service Coordinator

▪ Supervision of customer service provided by SAC, Support and NOC officers ▪ Attention to requests and handling of escalated customer reports. ▪ In charge of reporting, such as KPIs, RFO, Monthly Reports, which may need collaboration between different departments such as NOC, Engineering, Sales, Administration, Management. ▪ Coordination of technical support visits nationwide. ▪ Tracking of reports and updates of tickets/reporting. ▪ Tracking of work orders, and the process of new services, transfer of services, bandwidth upgrades and various requests from customers nationwide. ▪ Tracking of customers' cancellation requests nationwide.

IFX Networks

Sep 2017 – Oct 2019

Honduras

Customer Service Agent

▪ Support to the NOC Headquarters by reviewing procedures such as: maintenance notifications, reports for failures or requests from customers via emails or notes, or any other communication with VIP customers. ▪ Technical support for customers with Internet or Data Services. ▪ Tracking of reports and updates of the ticket system. ▪ Follow the escalation process when necessary. ▪ Make sure customers' reports and requests are completed.

Grupo Levanter

Jun 2015 – Sep 2016

Honduras

Human Resources Assistant / Recruitment Coordinator

▪ Support to the Human Resources Coordinator ▪ Execution of contracts, certificates, personnel actions, corrective actions, ▪ Development of work environment plans ▪ Verification that the administrative and recruitment processes are correct ▪ Supervision of the recruitment team. ▪ Realization of advertising campaigns for recruitment. ▪ Recruitment of personnel for administrative and operational areas. It is an American company so all the processes and especially the interviews are carried out in English

STARTEK INC

Nov 2012 – Feb 2014

Honduras

CS Agent

● Assist customers via telephone, billing, technical and other issues.

Parrillas y Repuestos One

Sep 2007 – Nov 2011

Honduras

Manager Assistant / Logistics Assisatant

● Management Assistant / Logistics Assistant ● Keeping communication with Asia to confirm quotations and orders. ● Receiving and sending emails in both languages (Spanish and English), ● Receiving international calls and being an interpreter. ● Management and attention of suppliers / visits on behalf of General Management.

Education

Universidad Nacional Autónoma de Honduras

Feb 2008 – Apr 2015

Bachelor's, Psychology

CCS

Feb 2005 – Nov 2006

English

Eva Teruel

Project Manager / Customer Service Specialist

Skills

Languages