Evi Osako, Customer Support Specialist

About

Dedicated and results-driven customer success professional with over 5 (five) years of experience delivering exceptional support and solutions to clients. Proven ability to: - Resolve complex customer inquiries and concerns - Improve customer satisfaction ratings through active listening and empathy - Collaborate with teams to achieve service goals and objectives - Develop and implement process improvements to enhance customer experience

Experience

Achieve

Sep 2024 – May 2025

New Jersey, US (Remote)

Customer Success Advisor

Providing expert consultation services to working intending students, guiding them through test preparation and study planning. Scheduling advising/mentoring/tutoring appointments, processed payments, and shared valuable resources to drive customer success. Managing inbound calls and chats, addressing customer inquiries, concerns, and motivations with quality conversations Helping customers navigate the company’s portal and moodle, and addressing technical issues Utilizing remote work skills to deliver high-quality support, ensuring seamless customer experiences. Successfully advising numerous customers, driving improved academic outcomes and customer satisfaction

Myschool Limited

Feb 2022 – Aug 2024

Lagos, Nigeria

Customer Service/Technical Support Executive

Responding to inquiries about the company’s products and services Guiding clients on how to set up their accounts and maneuver the website/app Engaging with clients on a regular basis via phone calls, email, and social media Making product or service recommendations to customers based on their needs and preferences Making blog posts using Wordpress Processing and approving clients’ orders Handling and resolving customers’ complaints Keeping records of clients’ interactions, transactions, inquiries, comments and complaints Modifying and updating the website's content from the admin dashboard

Education

Delta State University, Nigeria

Nov 2015 – May 2019

BSc, Biochemistry

Evi Osako

Customer Support Specialist

Skills

Languages