Dedicated and results-driven customer success professional with over 5 (five) years of experience delivering exceptional support and solutions to clients. Proven ability to:
- Resolve complex customer inquiries and concerns
- Improve customer satisfaction ratings through active listening and empathy
- Collaborate with teams to achieve service goals and objectives
- Develop and implement process improvements to enhance customer experience
Experience
Achieve
Sep 2024 – May 2025
New Jersey, US (Remote)
Customer Success Advisor
Providing expert consultation services to working intending students, guiding them through test preparation and study planning.
Scheduling advising/mentoring/tutoring appointments, processed payments, and shared valuable resources to drive customer success.
Managing inbound calls and chats, addressing customer inquiries, concerns, and motivations with quality conversations
Helping customers navigate the company’s portal and moodle, and addressing technical issues
Utilizing remote work skills to deliver high-quality support, ensuring seamless customer experiences.
Successfully advising numerous customers, driving improved academic outcomes and customer satisfaction
Myschool Limited
Feb 2022 – Aug 2024
Lagos, Nigeria
Customer Service/Technical Support Executive
Responding to inquiries about the company’s products and services
Guiding clients on how to set up their accounts and maneuver the website/app
Engaging with clients on a regular basis via phone calls, email, and social media
Making product or service recommendations to customers based on their needs and preferences
Making blog posts using Wordpress
Processing and approving clients’ orders
Handling and resolving customers’ complaints
Keeping records of clients’ interactions, transactions, inquiries, comments and complaints
Modifying and updating the website's content from the admin dashboard