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Ezekiel Gatchalian

Data Analyst

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Intro
Dasmarinas, Philippines
Workforce Traffic Analyst at Conduent
Outsourcing/Offshoring
ezekielcgatchalian1997.my.canva.site
Joined April 23, 2025

Skills

Languages

English
-
Fluent
About
Proficient in monitoring performance through real-time data and KPIs, analyzing trends and anomalies, and generating actionable reports for stakeholders; skilled in cross-functional collaboration, problem-solving, forecasting, process improvement, and training team members on analytical tools, while maintaining thorough documentation and leveraging technology to enhance operational efficiency.
Experience
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Conduent
May 2024 – Present
Pasay Philippines
Workforce Traffic Analyst
Monitor Performance: Continuously track live data and key performance indicators (KPIs). Data Analysis: Identify trends and anomalies affecting operations. Reporting: Generate and share real-time performance reports with stakeholders. Collaboration: Work with teams to communicate insights and strategies. Problem-Solving: Address operational issues swiftly to minimize disruptions. Forecasting: Use historical data to predict future performance and adjust resources. Process Improvement: Recommend optimizations based on data insights. Training: Support team members in using analytical tools effectively. Technology Utilization: Employ analytical software for performance tracking. Documentation: Maintain records of processes and findings.
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Alorica Philippines
May 2023 – Dec 2023
Cubao Quezon City
Workforce Realtime Analyst
Monitor Performance: Continuously track live data and key performance indicators (KPIs). Data Analysis: Identify trends and anomalies affecting operations. Reporting: Generate and share real-time performance reports with stakeholders. Collaboration: Work with teams to communicate insights and strategies. Problem-Solving: Address operational issues swiftly to minimize disruptions. Forecasting: Use historical data to predict future performance and adjust resources. Process Improvement: Recommend optimizations based on data insights. Training: Support team members in using analytical tools effectively. Technology Utilization: Employ analytical software for performance tracking. Documentation: Maintain records of processes and findings.
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Concentrix
Oct 2016 – Apr 2022
Mandaluyong Metro Manila
Content Moderator
Monitor content on Bing.com and Skype for: Child pornography Revenge porn Adult content Gore Terrorism-related material Suspend email accounts involved in: Fraudulent activity Spam Phishing Fake SEO promotions Handle user accounts: Account verification Account suspension Account reactivation Provide customer support via email
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