ezra fred

Moskom Ventures Limited

Nov 2019 – Jul 2021

Nairobi

Customer Representative Executive

RESPONSIBILITIES ● Handle incoming deals on our Agile CRM ● Manage all incoming tickets and close them on time and with a great experience for our clients ● Follow up every day on the issues faced by our clients until they are resolved by the due date ● Support all small businesses as they implement their business strategy and ensure that they are engaged - but more importantly - that they are hitting their business goals!! ● Do accountability calls with the clients on a regular basis and implement all knowledge about behavior change and our ideal client journey - be the force that ensures our clients SUCCEED and hit their goals! ● Client Interaction notes must be documented & recorded ● Manage renewals and ensure that our clients don't just have a SLAP(our SaaS product) - but that they develop the long term behavior of constantly setting and hitting their growth goals ● Constantly tweak scripts, processes, standards-based on experience

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