Fabio Pinzon, Business Executive | Customer Experience | Customer Relationship

About

Results-driven Business Executive with a proven track record of delivering exceptional customer experiences and building strong customer relationships. Skilled in customer service, account management, and sales, with a focus on exceeding client expectations. Proficient in developing customized strategies to enhance customer satisfaction and loyalty. Strong communicator with keen attention to detail, committed to providing top-quality customer support. Achieved significant revenue growth and consistently surpassed sales targets throughout career.

Experience

Smart Fleet Funding Inc

Jan 2022 – Present

Oakville, Ontario (international contractor)

Account Executive

As an Account Executive, I oversee a portfolio of corporate client accounts, ensuring exceptional customer experiences and satisfaction. I promptly address client inquiries and concerns to achieve optimal resolution and maintain high levels of client satisfaction. By developing customized strategies that meet unique client needs, I consistently exceed expectations, fostering long-term customer loyalty and retention. Collaborating cross-functionally with internal teams, I optimize processes, streamline operations, and continuously enhance customer satisfaction. My contributions have played a key role in generating over CAD 1.5 million and USD 1.6 million in sales, consistently surpassing targets.

Optima Ballistic Glass

Jun 2021 – Jan 2022

Barranquilla, Colombia

Customer Service Executive

In my role as a Customer Service Executive, I managed customer requests and purchase orders, ensuring exceptional customer experiences for key clients. With an average of eight purchase orders processed daily, I generated USD 3.1 million in sales. I focused on timely delivery and conducted post-sales quality inspections, strengthening customer relationships and fostering loyalty. Through close collaboration with production, logistics, and quality control teams, I ensured seamless order fulfillment and exceeded customer expectations. Additionally, I consistently identified upselling and cross-selling opportunities to maximize revenue and contribute to overall business growth.

BBVA Colombia

Feb 2016 – Jul 2018

Bogotá, Colombia

Business and Client Support Executive

I managed a portfolio of 12 clients in industries such as construction, infrastructure, mining, oil, and gas. I provided exceptional customer service by facilitating loan processing and issuing Standby Letters of Credit (SBLCs) for project tenders. With a strong focus on client satisfaction, I consistently surpassed sales quotas by over 108% for two consecutive years. By collaborating closely with cross-functional teams, I delivered tailored solutions that addressed clients' specific needs and challenges, further enhancing customer relationships and driving business success.

Education

Universidad Isabel I

Mar 2019 – Mar 2020

Executive MBA, Business Administration

Universidad del Rosario

Jan 2016 – Jan 2017

Capital Markets Post Graduate Degree , Finances

Fundación Universitaria San Martín

Jan 2010 – Jan 2015

Finance & International Business Bachelor , Business Administration

Fabio Pinzon

Business Executive | Customer Experience | Customer Relationship

Skills

Languages