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Fadzai Mangwende

VA| Customer Service | Customer Support | Data Entry | Live Chat | Call Center | Email Handling | Administration

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Intro
Harare, Zimbabwe
Digital Marketing & Tech Support Consultant at Tax Matrix
Studied Computer Science at University of Zimbabwe
Joined January 26, 2022

Skills

Languages

English
-
Native or Bilingual
About
A seasoned Virtual Assistant with 3 years of experience in Customer Service, Virtual Assistance and Data Entry. My goal is to help you run things smoothly and I am here so that all areas of your business can be taken care of. I have been delivering outstanding Virtual Assistance in different areas including Calendar management, Online researching, Email Management, Transcription, Travel coordination, Data Entry, Graphic Design, Social Media Management, Website Management and Blog Management. I am proficient in communication skills, I pay attention to detail, I am a Tech Savvy and I have sound knowledge in language and grammar. I am available 24/7 for the client's satisfaction. I am available to chat.
Experience
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Tax Matrix
Oct 2018 – Present
Harare, Zimbabwe
Digital Marketing & Tech Support Consultant
• Email Marketing • Promoting content on social networks and monitor engagement (e.g. comments and shares) • Identifying customers’ needs and recommend new topics. • Creating websites using Wordpress, standard HTML/CSS practices • Maintaining and expanding/enhancing the website once built • User support • Search Engine Optimisation • Content Creation • Plan and manage social media platforms.
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A Little Bit of London
Oct 2020 – Jul 2021
Bedford, UK
E-commerce Manager
• Responding to clients’ enquiries through social media platforms (Instagram and Facebook) • Order processing • Social Media Marketing • Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store. • Research market in order to discover new trends and technologies in order to improve website performance • Develop content calendar and oversee website uploads and landing pages development • Content Creation
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Matrix Tax School
Oct 2018 – Sep 2020
Harare, Zimbabwe
Customer Service Representative
Customer Service & Tech Support Representative | Matrix Tax School October 2018 - September 2020 • Serving clients through the phone and emails • Email marketing for training courses and seminars. • Social media management and content creation • Providing the first call resolution, while following strict procedures that meet compliance guidelines. • De- escalation of customer queries. • Advise clients on new training services that might suit them
Education
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University of Zimbabwe
Aug 2014 – May 2018
Bachelors Degree, Computer Science
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