This is Fahad Hasan , working as a Digital Creator, Customer Service & Social Media Marketing Executive. I have a positive mind & always looking forward to give the best possible effort by ensuring the quality service.
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Experience
VIBGYOR A Fashion Booth
Feb 2020 – Present
Bangladesh, Dhaka.
Digital Creator, Customer Service & Sales Executive
Vibgyor A Fashion Booth 2020 – To Date
Remote Customer Service Representative
& Sales Executive
Responsibilities:
● Approach nicely, calmly and promptly with customers & clients through Facebook, Instagram, whats up, zoom, google meet and gmail.
● Resolving more than 40 customers problems weekly through calls and chats.
● Maintaining a positive attitude and calmly respond to customers’ complaints.
● Refer issues and questions to Owner if necessary.
● Recommending possible products to meet the customers’ needs.
● Maintain positive relationships with the old customers & new customers.
● Handling more than 20/30 calls & Responding bulks of mgs per day.
● Preparing invoices & reports per day.
● Communicating with the production for order updates and replacements.
● Communicating with What’s app, Viber, Zoom, Google meets Facebook, Instagram & Google mail to customers, production & manager.
● Worked from home and successfully achieved customer satisfaction & trust.
● Responded to over 250 Messenger Knocks, What’s app Knocks, 90 phone calls within 48 hours regarding billing, account information, and general inquiries from customers.
ABC Printing & Packaging
Mar 2018 – Jan 2020
Bangladesh
Remote Customer Service & Sales Representative
Responsibilities:
Presented, promoted and sold services by negotiating to the existing and prospective clients.
Fulfilled clients need, obtained new ones, suggested , solved client issues and followed a daily work schedule to ensure the satisfaction of the customers throughout all the process.
Ensured the quality, work satisfaction, clients satisfaction and delivered in due time.
Closing Sales digitally and manually
Follow up production and managed to deliver product on time.