Fahad Hasan, Digital Creator, Customer Service , Marketing & Sales Executive

About

This is Fahad Hasan , working as a Digital Creator, Customer Service & Social Media Marketing Executive. I have a positive mind & always looking forward to give the best possible effort by ensuring the quality service.

Experience

VIBGYOR A Fashion Booth

Feb 2020 – Present

Bangladesh, Dhaka.

Digital Creator, Customer Service & Sales Executive

Vibgyor A Fashion Booth 2020 – To Date Remote Customer Service Representative & Sales Executive Responsibilities: ● Approach nicely, calmly and promptly with customers & clients through Facebook, Instagram, whats up, zoom, google meet and gmail. ● Resolving more than 40 customers problems weekly through calls and chats. ● Maintaining a positive attitude and calmly respond to customers’ complaints. ● Refer issues and questions to Owner if necessary. ● Recommending possible products to meet the customers’ needs. ● Maintain positive relationships with the old customers & new customers. ● Handling more than 20/30 calls & Responding bulks of mgs per day. ● Preparing invoices & reports per day. ● Communicating with the production for order updates and replacements. ● Communicating with What’s app, Viber, Zoom, Google meets Facebook, Instagram & Google mail to customers, production & manager. ● Worked from home and successfully achieved customer satisfaction & trust. ● Responded to over 250 Messenger Knocks, What’s app Knocks, 90 phone calls within 48 hours regarding billing, account information, and general inquiries from customers.

ABC Printing & Packaging

Mar 2018 – Jan 2020

Bangladesh

Remote Customer Service & Sales Representative

Responsibilities: Presented, promoted and sold services by negotiating to the existing and prospective clients. Fulfilled clients need, obtained new ones, suggested , solved client issues and followed a daily work schedule to ensure the satisfaction of the customers throughout all the process. Ensured the quality, work satisfaction, clients satisfaction and delivered in due time. Closing Sales digitally and manually Follow up production and managed to deliver product on time.

Education

ACCA

Jan 2021 – Present

ACCA, Accounting

Skills & Technology Institute

Mar 2022 – Oct 2022

PROFESSIONAL COURSE, DATA ENTRY

BiMS

Jul 2008 – Dec 2012

HND( Higher National Diploma ), Accounting

Bangladesh Rifles School & College

Jan 2003 – Jan 2006

Secondary School Certificate, Science

Fahad Hasan

Digital Creator, Customer Service , Marketing & Sales Executive

Skills

Languages