Faith Oluwale, Product Designer

About

I'm a creative individual, well-versed in communication, analytical thinking, and design skills. I have over a year of experience delivering enjoyable and usable experiences through design to users. My goal is to help you design and deliver products and features that will be quickly adopted by end users. Most recently, as a Customer Support agent at Insurance Supermarket, I was responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities. I enjoy working with people to resolve their problems and help them meet their needs. Driven with the ambitious interest of improving lives through enjoyable and usable experiences, I always put my best foot forward in every project I'm involved in. I succeed at working independently as well as I enjoy mutually sharing creative ideas with other creative team members. I look forward to working with you as we solve problems together.

Experience

Zuri Team

May 2022 – Aug 2022

Lagos, Nigeria

Product Design Intern

- Collaborated with product design team to conduct research through user interviews and usability testing to solve complex problems by brainstorming elegant, intuitive solutions. - Translated 75% of ideas into innovative, creative and, functional designs utilizing the design system across multiple applications. - Participated in all phases of design thinking to develop user-centric products through user profiles, competitive analyses, and user testing with design and prototyping software such as Sketch and Figma.

Insurance Supermarket Inc.

Jun 2021 – Jul 2022

Ontario, Canada

Customer Support

- Handled 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. - Maintained customer satisfaction with forward-thinking strategic direction focussing on addressing customers needs and resolving concerns. - Bolstered customer retention by researching complicated cases without prompting to provide more comprehensive service to customers.

Upwork

Jan 2018 – Dec 2019

Remote

Content and Creative Writing

- Implementing new creative vision and strategy across a team that has grown 30 percent since hire - Creator and writer of national print campaign - including development and implementation of new tagline - Researched and wrote original articles and multicultural fiction which contains a little steam, a little romance, a tinge of astrology, a lot of parenting, family issues, the town tramp, healthcare issues.

Education

Obafemi Awolowo University

May 2015 – Feb 2019

Bachelor of Science, Food, Nutrition and Consumer Science

Faith Oluwale

Product Designer

Skills

Languages