Fajr Major

Message

Intro

Spring, United States

Customer Service Representative at Working Solutions

Customer Service Representative at LiveOps

Founder & Owner at Faded Crystal

Studied at Lone Star College

Joined December 18, 2023

Skills

Experience

Working Solutions

Dec 2022 – Present

Customer Service Representative

Assisted callers with placing orders, locating packages, processing refunds, and reshipments in a high-volume retail call center. Oversaw Loyalty Accounts to enhance customer satisfaction and retention. Maintained excellent verbal and written communication skills for accurate call logging. Demonstrated composure while handling challenging customer interactions, ensuring positive resolution.

LiveOps

Jan 2021 – Present

Customer Service Representative

Faded Crystal

May 2015 – Present

Founder & Owner

Successfully managed accounting, customer database, and inventory for the E-Commerce store, overseeing all aspects of operations. Designed and created captivating Graphic T-shirts and Tote bags, contributing to the brand's unique identity. Implemented efficient order management systems, ensuring up-to-date stock and inventory levels. Demonstrated effective verbal and written communication skills, fostering positive customer interactions.

Small Biz Center

Sep 2017 – Jun 2018

Store Manager

Created detailed Sales Reports based on daily services, providing valuable insights for business improvement. Acted as a key holder for the second location, overseeing various services such as printing, faxing, shipping, and notary. Managed store operations, including opening and closing procedures, register counting and offering customer assistance with P.O. boxes.

Education

Lone Star College

Aug 2013 – Dec 2017

Associate's Degree