farai katehwe, Customer service specialist

About

I have a wealth of experience when it comes to providing first class service and resolving any queries or issues that might arise with customers. I also have a consistent track record for meeting targets. During my time I dealt with all initial customer communications by phone, mail and face to face. My number one priority was always the client, and I worked to resolve any issues they might have. Above all, I love working with people. I’m friendly, and enjoy developing great rapport with everyone I interact with

Experience

DEF Insurance

Feb 2020 – Feb 2021

South Africa

Remote Call Center Representative

Responded to inbound calls and completed outbound support calls. Provided responses to questions and in specific instances referred callers to the appropriate supervisor or agency representative -Assisted beneficiaries by completing enrollment transactions as applicable. -Maintained updated knowledge of managed care plans that were available to the beneficiaries in their service area. -Assisted beneficiaries in enrolling/dis-enrolling in managed care plans -Provided beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers

Ekhuruleni Finance

Mar 2018 – Dec 2018

South Africa

Customer service representative

Answered product and service questions and offered information on related products and services. -Cooperated with customers via phone and email on a daily basis and would sometimes act as backup. -Was responsible for long-standing customers, answered their questions, managed their purchase orders and ensured satisfaction with our service. -Maintained the Company and Client relationship -Cooperated with internal departments to understand the logistic process such as transportation and planning. -Managed customer accounts

Chatter Internet

Dec 2016 – Sep 2017

South Africa

Customer service agent

-Setup new clients in the database -Handled complains in the form of emails and calls -Contacted customers via email and phone -Routed calls to specific departments for specific problems -Update client data in the system

Higher life foundation

Dec 2015 – Aug 2016

Zimbabwe

Office assistant

-Planned workshops and training for young people who attain international scholarships. -Planned and coordinated for days like graduation and award presentations. -Researched and collected quotations for best prices for accommodation, conference rooms and food for students and facilitators attending training and events -Screened telephone calls, inquiries and directed them appropriately. -Received mail, newspapers and relayed them to respective offices. -typed, scanned, and compiled documents and information -Fulfilled any other directives from the tertiary team manager including running errands.

Education

Gweru Polytechnic

Jan 2019 – Nov 2019

National certificate , Banking and Finance

Midlands State University

Feb 2012 – Nov 2015

BA (hons), English and Communication

farai katehwe

Customer service specialist

Skills

Languages