Highly skilled and experienced IT professional with experience in IT Service Operations, Technical helpdesk and Network & System Support comprising 4+ years’ experience of leading tier 1 and tier 2 Technical Support Engineers. A result oriented and customer focused individual seeking a position utilizing the following skills:
System Support: Windows 7, Windows 10, Microsoft Windows Servers 2003, 2008, 2012, Domain Controller, Enterprise Storage Platforms with Active Directory LDAP Authentication.
Telephony: Installation & Handling of MDF, Integration of digital and VOIP telephony systems, IVR, Time Based Call Routing, Conference Bridging, Auto provisioning of IP Phones by TFTP / DHCP Option 66, Configuration of DIDs / DODs, ISDN PRI, ISDN BRI, PSTN, H.323 IP & SIP Trunks, Contact Center Call Flow Designing, Configuration of Softphones.
Network: L2, L3 Switches, TCP/IP, DNS, DHCP, VLANS, Firewall Inbound & Outbound Rules, Time Based Access Control Lists, Captive Portal Authentication, Active Directory Single Sign-on by using Kerberos / NTLM, Private and Site to Site VPN, Monitoring and Escalation of Alarms generated on Network Monitoring Applications.
I.T. Service Management: Service Desk, Service Availability, Incident Management, Problem Management.
Skilled at relationship building with teams, clients and across the organization, exceptional writing, presenting and interpersonal communication skills, experienced at managing projects from requirement gathering to completion
